Shipping Policy
Macabre Gifts ship to addresses in the UK excluding Northern Ireland (as of 14/12/2024 until GPSR is clarified), currently we do not offer shipping outside of the UK.
Delivery Time
Orders are usually received within 1-3 working days of you placing the order on our website. After you place an order on Macabre Gifts, your order will generally take 24 hours to leave our warehouse. Warehouse operational hours are Monday – Friday excluding holidays. Orders placed on Friday, Saturday or Sunday will generally leave our warehouse Monday, the first business day of the week. This can be affected by busy sales periods and events so please always let us know if your order is urgent.
Shipping Costs
We use a simplified shipping cost so you always know what you are paying, each order under £25 costs £3.49, orders over £25 ship free of charge.Address accuracy
Please double check your address for accuracy when ordering from Macabre Gifts. An incorrectly entered addresses can delay or prevent shipment.Tracking your package
Once your order has been dispatched you will receive an email from us. You will also receive an email from our courier providing you with regular updates about your parcel and tracking details.Undeliverable Packages
When the carrier returns these undeliverable packages to us we issue a full refund excluding shipping charges. Please allow 30 days for refund to your credit card account.These undeliverable packages will not be reshipped. A new order must be placed for the item. Please review our Address Accuracy tips above before placing another order.
Why was my package not deliverable?
The decision to label a shipment as undeliverable is made by the carrier usually for one of the following reasons:
Incorrect address - If an address is incorrect or incomplete the package will be returned by the carrier. Please be careful when entering your address and proof read it for any mistakes before submitting your order.
Refused by recipient - If you are placing an order to send as a gift it may be refused by a recipient who is not expecting to receive a gift. You may want to let the recipient know that they should be expecting a surprise.